From https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/seller/ChargebackRisk-outside
Quote:
PayPal reserves the right not to dispute a chargeback even if the seller has provided some evidence, particularly if PayPal believes the dispute is not likely to be successful.
That's their out. PayPal spends a huge amount of time trying to convince users that they (PayPal) will fight vigorously on their users behalf. They spend several pages on their site making all sorts of general and unspecific claims. But then they put in a notice that says PayPal might not do anything if PayPal doesn't want to.
It was brought up by another user of this site, that PayPal has a financial interest in not disputing claims. The reason is that the merchant banks set the discount rate (what paypal pays to accept visa/mc/discover/amex) based partly on the chargeback ratio. By keeping chargebacks to a min., PayPal enjoys a prefered rate, as the expense of it's users.
Remember that next time you go to sign up or use a PayPal account.
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