| Thread: PayPal CLAIMS to fight chargebacks, but read this... |
PaypalSucks
Administrator
From: N/A
Messages: 2076
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PayPal CLAIMS to fight chargebacks, but read this... |
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I can honestly say that when I worked there, only about 1% of the people who called and complained had a legitimate case.
Humm. They why has PayPal frozen almost a million accounts? You think all those people are scammers? Why did PayPal agree to pay $9.25million dollars? Could it be that you hid your phone number to avoid dealing with irrate customers? Could it be that you deleted 100,000 support emails w/o ever reading and responding to them?
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The rest failed to read the user agreement and didn't abide.
OH, you mean the user agreement that a federal judge found unconscionable?
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And no, I didn't leave because I hated PayPal, I left because I hated having to be nice to ignorant people like you and explain in sincere terms that you are a moron and you didn't follow the rules.
Oh, you mean like YOU? Calling people morons? Sounds like I deal with you on the phone myself Mr. Annonymous former PayPal employee.
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To the administrator: Of course you are going to have new people posting all the time, that's what happens when millions of people keep signing up for a service and then a small % of them get pissed
Actually no. If you look at PayPal's users, you find they are actually declining in terms of those who use PayPal on regular basis. You will also see paypal's overall traffic declining while ours just keeps going steady.
Have a look at Alexa rating for paypal
http://traffic.alexa.com/graph?w=379&h=216&r=2y&y=r&u=paypal.com/&u=
You see that slow slope downward? Followed by the spike upward? That was the Class Auction lawsuit announcement. Where 500,000 people put in a claim against paypal. Now after all that has settled down, look at the traffic... more sloping downward. Yet look at our traffic,.... steady, even slightly increasing. Of course this means nothign to you because you can't remove yourself from the situation.
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off and need a place to vent their frustrations. But don't think for 1 second that your website here is going to be the demise of PayPal. So, I predict you'll continue to get more posts from new people,
Actually we have had an effect. To say otherwise is pure ignorance.
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just as PayPal will continue to get millions of new customers. Also, administrator, I didn't know that the word 'everyone' was inclusive of an entire corporation. So no, that doesn't include PayPal as a corporation. It includes the individuals buying and selling online. You took the risk of buying from or selling something to someone you didn't even know, but it's the American way to blame others for our own stupidity. This site is no different.
Oh, again with the insults, name calling and now American Bashing.
There is A LOT you don't know Mr. Anonymous Former PayPal employee. Like how PayPal employees were responsible for some of the losses that users suffered. Like how PayPal's security is like a screen door on a submarine. Like how PayPal blames it's customers for it's lack of due diligence and empty security claims. Remember the old "Always Fast, Always Free, and Always Secure" tag you used to use? Didn't last long did it?
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rexorr
New User
From: N/A
Messages: 9
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PayPal CLAIMS to fight chargebacks, but read this... |
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<Anonymous>,
The so called agreement is no way a mutual agreement I got a letter form a NY Laywer today who want to speak with me I have been in the mail order business since 1979 pre internet pre EBAY for that matter . I have been scammed out of $2,5001.00 by pay pal and I can even talk to my customer and he agrees. Why the hell do you suppose that pay pal is still keeping my money and my customer still has the parts that they are very pleased with What a fu$ked up deal this has been
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<Anonymous>
Not Registered
From: N/A
Messages: N/A
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PayPal CLAIMS to fight chargebacks, but read this... |
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<Fletcher>,
One last thing. I don't really believe that I made many excuses for PayPal in my 1st post. I was simply giving some suggestions on how to use the service with the least possibility of getting screwed. Maybe you should read it again....or maybe you just conveniently forgot about the parts where I exploited PayPal for wanting you to use your bank account and not your credit card.
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<Anonymous>
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From: N/A
Messages: N/A
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PayPal CLAIMS to fight chargebacks, but read this... |
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<Fletcher>,
Well, Fletcher, your assumptions are incorrect. I do not work for PayPal and I am not making excuses for them. So, I guess that would mean I also don't get paid overtime for posting on here. I know exactly what the hell I am talking about, because I used to work there. I listened to people like you all day long and did whatever I could to help, but the people you talk to on the phones basically have no control. They can't grant your appeals or make decisions on anything. The only thing they can do is listen to your rants and raves. I can honestly say that when I worked there, only about 1% of the people who called and complained had a legitimate case. The rest failed to read the user agreement and didn't abide. And no, I didn't leave because I hated PayPal, I left because I hated having to be nice to ignorant people like you and explain in sincere terms that you are a moron and you didn't follow the rules.
To the administrator: Of course you are going to have new people posting all the time, that's what happens when millions of people keep signing up for a service and then a small % of them get pissed off and need a place to vent their frustrations. But don't think for 1 second that your website here is going to be the demise of PayPal. So, I predict you'll continue to get more posts from new people, just as PayPal will continue to get millions of new customers. Also, administrator, I didn't know that the word 'everyone' was inclusive of an entire corporation. So no, that doesn't include PayPal as a corporation. It includes the individuals buying and selling online. You took the risk of buying from or selling something to someone you didn't even know, but it's the American way to blame others for our own stupidity. This site is no different.
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<Fletcher>
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PayPal CLAIMS to fight chargebacks, but read this... |
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<Anonymous>,Well Mr Anonymous, if you dont work for Paypal,(which I believe you do) you should. To make excuses for this "scam company" just shows that you do not know what in the "h..l" you are talking about. Quite honestly, I don't believe a word you say because I have dealt with Paypal and done exactly what they ask you to do...and suddenly paypal either does not respond or they send you into their infamous "auto responder" hell. How do you account for the fact that they actually tell you something completely different everytime you speak with them and contradict each other right and left? Maybe you could explain to us all that they make a practice of hiring incompetent dishonest employees that lie at the drop of a hat..or perhaps they are just all very confused? And when you note the names of the people you talk to, they suddenly have amnesia and can't remember their last conversation with you? I know..I know..it's catching over there isn't it! Please just do us all a favor and go away...so do you get paid overtime to post here...or are you really that ignorant of the facts? I guess next you will try to convince us that the reason there are numerous complaints with the Attorney General's office against paypal is because people have nothing better to do with their time! Nice Try!
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attttic
New User
From: N/A
Messages: 2
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PayPal CLAIMS to fight chargebacks, but read this... |
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[To Anonymous, you say go thru Paypal to fight the charge first, and if they fail you, then do a chargeback through the credit card company. And you said that Paypal can't do anything about it???? read what happened to me..... I HAD BEEN USING PAYPAL TO ACCEPT PAYMENTS, AND TO PAY FOR AUCTIONS, OVER THE PAST 5+ YEARS (2000+ TRANSACTIONS), WITH NUMEROUS PROBLEMS. THE LAST PROBLEM WAS THE LAST STRAW! I SENT A PAYMENT TO AN EBAY SELLER, THROUGH PAYPAL, TO PAY FOR A LOUIS VUITTON BAG AUCTION I HAD WON. THE BAG WAS SENT TO ME, AND IMMEDIATELY I NOTICED IT WAS NOT AUTHENTIC. AFTER EMAILING THE SELLER AND RECEIVING NO RESPONSE I SENT THE BAG BACK WITH A NOTE DEMANDING A REFUND, BUT I RECIEVED NO RESPONSE. I THEN FOUGHT THE CHARGE THROUGH PAYPAL, AND GAVE THEM ALL THE INFO ON THE TRANSACTION AND THE DELIVERY CONFIRMATION #, THAT PROVED THAT I SENT THE BAG BACK TO THE SELLER. PAYPAL CONTACTED ME TO INFORM ME THAT SINCE I DID NOT HAVE A "SIGNATURE CONFIRMATION", PROVING THE BAG WAS RECEIVED BY THE SELLER "PERSONALLY", THEY COULD NOT REFUND AND WOULD HAVE TO SIDE WITH THE SELLER! CAN YOU BELIEVE THAT!! SO.. NOT ONLY WAS I OUT THE FAKE BAG, BUT I WAS OUT $325 ON TOP OF IT! I THEN CALLED MY CREDIT CARD COMPANY TO DISPUTE THE CHARGE, GIVING THEM THE SAME INFO I GAVE PAYPAL, AND THE CHARGE WAS REVERSED, IN MY FAVOR! A COUPLE OF DAYS LATER PAYPAL NOTIFIED ME THAT MY ACCOUNT HAD BEEN FROZEN DUE TO THE $325 CHARGEBACK, AND THAT IT COULD NOT BE UNFROZEN UNTIL I PAID THEM THE $325 MY CHARGE CARD COMPANY REVERSED!! You see, what you said is not correct, Paypal can do whatever they want.
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PaypalSucks
Administrator
From: N/A
Messages: 2076
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PayPal CLAIMS to fight chargebacks, but read this... |
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you should assume everyone is a fraud.
Does that include PayPal?
The problem with your self grandiosing statement is that it fails to take into consideration one very important aspect: reality.
Read the forums with your PayPal Pocket Protector off. You will see PayPal doing one thing in one instance, and then in an exact same situation, PayPal doing something completely different. One person comes and complains about the item noting being legit and PayPal doing nothing, and then you'll hear about another person with the same issue and PayPal refunding the money. One person gets the "we don't get into quality of goods issues" while another gets a full refund on a quality of goods issue. There are so many stories of PayPal playing both sides against each other it's comical to suggest otherwise. At least a few people that have come to these forums to complain, found out they were actually both parties to the same transaction. And after getting over their initial anger at each other, found that it was PayPal who was pitting each against the other.
I know personally what it's like to deal with PayPal employees. When they can't answer a question, what do they do? They hang up on people. Or they plan the "fax us your information" game, still finally they have every piece of information on a person, but without resolving the problem. Then what do they do with this information? They use it against their users! "Pay up or we'll turn you over to the collections people." Now that's a fine way to handle your customers.
But the proof is in the pudding. Or in the traffic in this case. I've been running this site for 5 years. And I have seen a lot of people come and go, and the one consistency I see month in and month out, is new people keep coming. If this was just an issue of PayPal getting it's legs under itself, then the early years would be over and this site would have dried up and blown away. But that's not what has happened. We keep getting new people (with the same stories and problems) all over again.
PayPal has a way of pissing off people like no other company in history! I don't know if that's something to be proud of, but you do it better than anyone else I know.
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<Anonymous>
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PLEASE READ THIS |
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Buyers, always use your credit/debit card when using PayPal. The reason, you have more protection through your credit card company than you would your normal bank account. If you have a dispute, the wise thing to do is to file a claim with PayPal before using the chargeback method. If your dispute through PayPal fails, then go to your credit card company. PayPal gives you 45 days to file a claim, whereas, with most credit card companies you will have anywhere from 90-180 days to file a chargeback. If you file through PayPal 1st, and then do a chargeback after PayPal fails you, your account won't get frozen. PayPal may try to dispute the chargeback from your card company on behalf of the seller, but if your credit card company denies the dispute, you win, and PayPal will hold the seller responsible, not the buyer. But if you file a chargeback first without using PayPal's resolution methods, PayPal will likely hold you responsible for the amount charged back by your card because they are pissed that you didn't try to resolve it through them first and the chargeback could end up costing PayPal money. There is a reason that your default funding source is your bank account, and that if you want to use your credit card you have to click, 'more funding options'. Because PayPal doesn't want you using your credit card. PayPal employees are not supposed to tell you that you can file a chargeback, but if you read the user agreement, PayPal asks that you first file through them, and that if that fails, you have every right to file a chargeback.
Sellers, the bottom line is that if you use PayPal, you better know the Seller Protection Policy inside and out. If you follow it to a T everytime, your chances of getting screwed are almost zero. The only time Seller Protection does not cover you, even if you follow it exactly, is if someone files a chargeback directly with their credit card company for "item not as described". PayPal will dispute the chargeback on your behalf, but the user agreement clearly states that SPP does not cover this scenario, so if they lose the dispute, you are out the money. "Not as described" chargebacks are a very rare occurrence and PayPal usually does win these disputes.
I know a lot of you will disagree with this, but I know it to be fact. Most of you get on here, and tell your stories, but fail to tell the whole story. The bottom line is that if you are doing business online, you are subject to fraud through any means. If sellers choose only to accept money orders or cashier's checks, then buyers have no recourse if they don't get their item. I have used eBay and PayPal for about 3 years now, and the only time I got screwed was when I sent a money order. I never received the item. I've done hundreds of transactions through PayPal, and never once had to file a claim. Only buy from Seller's that offer PayPal Buyer Protection. Doing business online means that you are taking a risk, and that you should assume everyone is a fraud.
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PaypalSucks
Administrator
From: N/A
Messages: 2076
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PayPal CLAIMS to fight chargebacks, but read this... |
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Chino, Open a real merchant account thru your bank. You might also try stormpay and see if they are a little more reputable.
Stormpay is NOT a reputable company. They closed my account, took the money that was in it and never informed me of any of their actions. After I contacted them, the reopened my account (did not apologize) and then a few days later it was all gone again. I had ZERO transactions (I bought nothing, I sold nothing) but I did refer many people to their service and was ongoing for many months.They are thieves, and an unethical business.
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q12321
New User
From: Canada
Messages: 1
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PayPal CLAIMS to fight chargebacks, but read this... |
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MrPat,
I received exacly this same (form) letter reply.
In addition PayPal debited my accouny twice for this same amount of 149,7USD.
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<Debbie>
Not Registered
From: N/A
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PayPal CLAIMS to fight chargebacks, but read this... |
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PaypalSucks, I can assure anyone reading this that Paypal doesn't fight for buyers or sellers. They couldn't care less who gets taken advantage of. I have sold on Ebay for 6 years now and they are the same today as they were then. They cover thier own ass with all thier legals terms and policies in fine print and it is all about money to them. When you sign up with them you forfeit all your rights to fair treatment and the only recourse that you have is small claims court with problems. Don't believe thier little slogans about fighting for anyone, it is all a huge lie. I wish the whole world would ban them and put them out!
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<Fletcher>
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PayPal CLAIMS to fight chargebacks, but read this... |
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<dud>, Paypal is the greatest scam I have seen in a long time. You open an account in your name, but it really IS NOT your account. It belongs to paypal and you have no control over it and that is the reason they can freeze your account and take money without even so much as an explanation, unless you call "auto responders" communication! The people that recognize this scam first are "real scammers" that's why they LOVE PAYPAL so much because they know they can use it to rip off unsuspecting merchants and paypal will only take advantage of the situation everytime by using it as an excuse to keep the merchants account frozen or take money from them. Why do you think many of these scam artists that solicit you on the internet "insist" on using paypal? That should be your first RED FLAG!
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<Al Fletcher>
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PayPal CLAIMS to fight chargebacks, but read this... |
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Chino, Open a real merchant account thru your bank. You might also try stormpay and see if they are a little more reputable.
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<pawprint061>
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PayPal CLAIMS to fight chargebacks, but read this... |
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The only major that I had with PP was that I had to accounts set up for auto pay trhough them and I had cancelled the accounts through their individual sites and when I went to do it on PP it took me almost three months to get the point across the them that there was no more reason to keep taking the money out. Everytime I tried they came back and said that my account was in the middle of a transaction process. I tried to fight them and get my money back but no. So I lost money for three months for services that I was no longer getting.
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<ed>
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From: N/A
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PayPal CLAIMS to fight chargebacks, but read this... |
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Yah, i\'m kinda in an out with PP now. I bought an item and paid via PP (not off ebay). Got sent a incorrect and broken park. Tried to file a claim with PP but they say since it wasnt damaged in shipping they wont do anything about it and I should try to contact the seller. Well 2+ weeks of emails to the seller and nothing. My first PP experience was buying some thing on a CC from a speed shop on a friday, coming back from camping on a sunday and find my bank account is $500 short.. Someone setup a PP account with my debt card and took the money. Course, PP wouldn\'t do anything about it.. Filed a claim with my bank on that and got the money back.
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