| Thread: PayPal CLAIMS to fight chargebacks, but read this... |
xppman
Big BOSS
From: Troll Buster
Messages: 911
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PayPal CLAIMS to fight chargebacks, but read this... |
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Well I finally did it. I signed up for the merchant account the admin here is offering via Cardservices Intl.
I’m one of the one’s who have yet to have a problem with paypal but have been very vocal over the years of their abuses to you all. I hate them just as much as anyone else because I do know they are screwing people left and right.
I’ve been looking for months at this particular merchant account and after receiving a VERY large order the other night at my website, (via PayPal) and worrying if down the line, I will get hit with some lame excuse from paypal that the purchase was bad. I went directly to my ATM the next morning and pulled the funds out of paypal and deposited them into my checking account.
We should NOT have to always be stressed by a company like PayPal. Always wondering when we will be their next victim of their convoluted , bogus polices and lack of disclosure in matters of chargebacks and supposed “fraudulent funds” or SNAD issues they raise with so many.
I’ve also come to be so much less dependent on ebay over the last few years because of the same issues and their polices that seem to be getting tighter and tighter with attempts to CONTROL us all over there.
As soon as my banking info and all is confirmed, my website will no longer accept credit cards via paypal.
My few auctions at feebay will also stop accepting paypal payments as well.
If I notice a large drop in sales on feebay due to this, I may reconsider using PayPal
and that will be the only place I use it.
I have a feeling this wont be the case as more and more people (buyers and sellers alike)
are so tired of dealing with the monopoly feebaypal.
My website sales have been increasing steadily over the last few years as my feebay auctions sales have decrease
steadily over the same time period.
It’s not much but as I and many have always KNOWN. The only real way to STOP all this abuse is to quit using these services who are abusing all its customers.
Hopefully by this time next year or even sooner. I won’t use ebay either as I SEE the trend where many are more comfortable purchasing from legitimate web sites where they know UPFRONT who they are dealing with and not some ebay user ID. I suggest to anyone who is a serious e commerce seller and you rely on you online proceeds to make your living that you do indeed cut the ties as much as possible to these two runway companies as the trend is definitely going against them no matter how much they try and deny it.
They KNOW it is true as well.
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<Common Sense>
Not Registered
From: N/A
Messages: N/A
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PayPal CLAIMS to fight chargebacks, but read this... |
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hawaiian_madman, Have you ever noticed how all the "employees" that respond love to point to their infamous user agreement..the same one I took to my bank and they all had a good laugh reading it! The manager and operations officer actually thought it was a joke!
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hawaiian_madman
New User
From: Hawaii
Messages: 9
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PayPal CLAIMS to fight chargebacks, but read this... |
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PaypalSucks,
Admin, Thanks for writing back. I was actually running a search, as I am at work but I see my emails both at work and at home, so either today at work or tomorrow I will send the info on those emails, its funny. And yes they were directly from PayPal. You can see my info, I think, so you should be able to see I work at an office which well easy to say is involved in law stuff :p, if you want screen shots should I post them here somehow or email to you?
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PaypalSucks
Administrator
From: N/A
Messages: 2076
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PayPal CLAIMS to fight chargebacks, but read this... |
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hawaiian_madman, can you confirm those emails really came from PayPal? Do you know how to view the source and header information in an email?
If those are legit, I'd love to see screen captures or the original msgs.
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hawaiian_madman
New User
From: Hawaii
Messages: 9
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PayPal CLAIMS to fight chargebacks, but read this... |
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<Anonymous>,
You are showing how stupid you are. "Thats the American way" well this site is International. PP <-- hell hole is also International and has users complaining from around the world. I am so lucky cause my account is setup as being in Japan and any emails or contacts from PayPal to my CC company wont work. Its great to have CC Company protection against a common evil like pp.
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hawaiian_madman
New User
From: Hawaii
Messages: 9
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PayPal CLAIMS to fight chargebacks, but read this... |
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<Al Fletcher>,
Al, I got ripped by PP too, and I just deleted those emails, they keep telling me to update my info an my account was in the red due to a hacked buyer paying me and then running off with the item, PP took my money too. But I just delete the emails and let it ride, setup another account to get others to pay for their items and then just went to money orders.
Hope your account issues go away, but they wont if they know they can get more money. I say just delete the emails and go on.
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hawaiian_madman
New User
From: Hawaii
Messages: 9
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PayPal CLAIMS to fight chargebacks, but read this... |
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<helene oba>,
I am sorry, but look at this English
"HI my name is helene as you can see on my email addres I am a PayPal employee.
I went on this website by curiosity to have a look and I am amazed about how people can talk about things they do really know.
I work on buyers complaints myself, I know our system is not 100 % perfect but how is?
When someone open a complaint we make an investigation on both side and do our best to get a refund from bad seller but sometimes it is just impossible to recover it because we can just simply travel to that person house and say listen give us our money back this is the web buyer know that risk and IT IS WRITEN IN OUR USER AGREEMENT."
Doesnt this sound like one of those outsources to India companies?
I recently sent in an email to PayPal and got a reply that had something like this
<Copy into body of message>
Thank you for contacting PayPal, we are sorry for the delay
<Option #1>
Your account has been closed due to
<Option #2>
Your account has been frozen due to
And the stupid person replying forgot to erase all those copy paste things, I will look for it and find it. But my main point of posting is look at this, the lady although I am surprised she wrote in here, doesnt even write in English, if PayPal is supposed to be a company in America, how come her English is worse then my 5 year olds?
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<Common Sense>
Not Registered
From: N/A
Messages: N/A
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PayPal CLAIMS to fight chargebacks, but read this... |
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PaypalSucks, You have clearly stated their intent. As long as they can collect money, they really don't care who or where it comes from. I truly feel it will take them either ripping off the wrong person, or if enough people actually filed complaints and get their elected officials involved they would either be forced to clean up their act or be shut down but until that day comes, it will be business as usual at paypal and new stories will keep coming in!
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PaypalSucks
Administrator
From: N/A
Messages: 2076
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PayPal CLAIMS to fight chargebacks, but read this... |
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<KT>, Glad to hear it.
The problem is PayPal doesn't care. They made a decision a long time ago to let the users foot the bill. They have new people signing up every day and keep making money. So why should they? Only when the people move to another service, one that cares more for their clients, will PayPal feel the hurt their users do.
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<KT>
Not Registered
From: N/A
Messages: N/A
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PayPal CLAIMS to fight chargebacks, but read this... |
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Quote:
2)
I can ask the seller to ship a 5,000 dollar item to me without insurance, and if they comply, then I can claim that the item was never received, have the purchase price refunded and enjoy the item as well, as Paypal or the credit card company will no do anything about it. Right?
-----
This kind of question makes me question your character and truthfulness. No, that would not be right. In fact you would be comitting a crime (fraud.) You can't just claim whatever you want.
Here, I did not want to imply that I would do this, just wanted to clarify if Paypal really sucks so much that if someone committed this kind of fraud (and obviously many do), is it really so that Paypal will not care and will side with the fraudulent buyer, no matter what? If so, this is really bad.
Kal
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PaypalSucks
Administrator
From: N/A
Messages: 2076
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PayPal CLAIMS to fight chargebacks, but read this... |
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Quote: To put it simply:
1)
If the e-Bay seller claims that he is not responsible for items lost in the mail, this is not true. He has to compensate me as a buyer, and if Paypal sucks and cannot get the money out of them, then I can do a chargeback and have the credit card company refund me, without fear of Paypal freezing my account or lifting the funds in case they cannot get them back from the seller. Right?
That is correct. The law of the land is that until the buyer takes possession of the item, it's not complete. However, you can specify in the contract (and the ebay ad could be considered a contract) that both parties agree to condition that upon shipment the deal is complete. But it would have to be specifically stated in the ad. However that does not mean PayPal or the bank is going to honor that agreement. Certainly the credit card laws of the USA are in the favor of the buyer, and unless you can prove he/she received it (signiture matching the card holder) you will be sunk. Also, even if you do have a signiture of the buyer, you have to be able to prove they ordered it. The law of the land is that if you send me something and I did not order it, I'm under no obligation to give it back. So you have to prove both the card holder (and/or paypal account holder) did in fact order the item and they did in fact recieve exactly what they ordered. However, if you went to court over the issue, you would have a defense. However, do you want to go to court on every item? And who is to say a judge would side with you? At best it's a 50/50 chance. It's better to just take the responsibility for delivery yourself.
Quote:
2)
I can ask the seller to ship a 5,000 dollar item to me without insurance, and if they comply, then I can claim that the item was never received, have the purchase price refunded and enjoy the item as well, as Paypal or the credit card company will no do anything about it. Right?
This kind of question makes me question your character and truthfulness. No, that would not be right. In fact you would be comitting a crime (fraud.) You can't just claim whatever you want.
Quote:
3)
To be on the safe side, never sell anything without adding full insurance to the item, or else you may get scammed. Right?
Kal
100% right. Until the buyer has the item in their hand, you still own it. Thus it is you who are risking your product/merchandise, so it's you who has to decide to insure it or take the carrier to court. (Which they will probably say "you should have bought insurance.")
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xppman
Big BOSS
From: Troll Buster
Messages: 911
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PayPal CLAIMS to fight chargebacks, but read this... |
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It’s a shame that it is a whole new round of folks getting burnt one way or the other.
The bottom line. If it sounds to good to be true it probably is.
Paypal’s NOT your pal and more folks learn this everyday unfortunately.
All these new ebayers getting burnt need to wake up to the reality of that,
and proceed with caution and common sense.
As far as pp’s bogus programs. They advertise very deceptively and case in point is these bogus SPP and BPP programs they have plastered all over the place on feebay trying to make everyone feel safe and secure.
Off topic:
Admin have you heard any word about the “shopping cart forms” with the merchant account you offer here via Cardservices Intl?
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xppman
Big BOSS
From: Troll Buster
Messages: 911
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PayPal CLAIMS to fight chargebacks, but read this... |
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There is a thread about this here:
PayPal ADMITS: Sellers have limited ability to comply with SPP!
http://www.paypalsucks.com/forums/showthread.php?fid=3&tid=8797&old_block=0
Sellers DON’T really have protection when using pp.
It’s all smoke and mirrors due to the “limited ability to comply with SPP.
PayPal knows this and so do savvy users who still use them.
PayPal Sux and that is a fact, but anyone still using them have learn to Protect themselves.
Anyone using pp for big ticket items may / will get burnt. The postal system is responsible for getting package from point a to b. Shipper is responsible to purchase traceable services to ensure the postal does just that.
(That’s the postal systems slush fund money).
On larger items shipper should NOT give the option to purchase insurance.
It should be included in the shipping cost period.
We pad insurance costs into all our shipping, but only purchase insurance on larger / orders items.
(That’s our slush fund money).
So far only one this year where the package was damaged in shipment. (Actually the package came open somewhere along the way and the way the buyer described what he received, we believed them).
No PROBLEM we just send out another item. Situation resolved, and a few of our slush funds used to cover it.
Personally if anyone from anywhere wanted to buy some of our items for 400.00. They would be sending us a check or money order unless we could verify the identity and validity of their purchase using a card.
Unfortunately with PayPal that really isn’t possible due to their “privacy” policies is it?
The limited ability to comply with paypal’s SPP is NOT by accident.
They know it is limited and want it that way.
They do not desire nor would it be cost effective for them to consider ALL evidence in a claim.
They should and that would be a great step insofar as regulating PayPal’s claims process,
but I wont hold my breath for them to voluntarily comply, or consider ALL evidence in a claim.
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<KT>
Not Registered
From: N/A
Messages: N/A
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PayPal CLAIMS to fight chargebacks, but read this... |
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To put it simply:
1)
If the e-Bay seller claims that he is not responsible for items lost in the mail, this is not true. He has to compensate me as a buyer, and if Paypal sucks and cannot get the money out of them, then I can do a chargeback and have the credit card company refund me, without fear of Paypal freezing my account or lifting the funds in case they cannot get them back from the seller. Right?
2)
I can ask the seller to ship a 5,000 dollar item to me without insurance, and if they comply, then I can claim that the item was never received, have the purchase price refunded and enjoy the item as well, as Paypal or the credit card company will no do anything about it. Right?
3)
To be on the safe side, never sell anything without adding full insurance to the item, or else you may get scammed. Right?
Kal
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PaypalSucks
Administrator
From: N/A
Messages: 2076
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PayPal CLAIMS to fight chargebacks, but read this... |
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Quote: While it is true that the postal system is responsible, the point is that the seller did not ask for insurance, and the registration only acts as proof of posting. For this reason, the postal people will not do anything, they just state that oops, the item has been lost and they are so sorry.
As a seller, when you give the item to the people who are transporting it, they are a consignee. It's not officially transfered title (owership) until the consignee delivers it to the buyer. Since it is you who picked the consignee, it's your responsibility to see to it it's insured, since the deal is not complete until the buyer takes possession.
If you own a factory and contract with a manufacturer to provide 100,000 widgets and you build those widgets and ship them off to the buyer, but the truck is hijacked and the widgets never make it to the buyer, the buyer has 100% right to sue you for breach of contract, and they will prevail in a court. You failed to deliver the widgets.
Same thing applies here. The concept of "insurance" is to make things easier. Before "insurance" the sender would have to sue the shipper in court. And they (the sender) would almost always win. So the shipping companies came up with the idea of offering insurance to cover their losses. But you have to look at the roots of the system before assigning who is responsibe for deciding who should have bought the insurance. That would be the seller.
I'll give you another example. You go to your local dealership to buy a car. You order the car exactly as you want it. The factory has to build it and ship it to the dealer. Which they do. However on the way to the dealership, the transporter is swallowed up in an earthquake. Did you get your car? Did the dealership fulfill it's contract with you? Did the factory fulfill it's contract with the dealership? No. So as the buyer, you want your money back. And you will get it 100% of the time. So too would the dealership.
The problem here is that you chose the government to be the shipper. Just try and sue them.... :(
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